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Credit Card Processing

English — 日本語に切り替える

Last updated November 28, 2022

Table of Contents

  • Pending invoice
  • Automatic payment
  • Declined payment
  • Removing a credit card

As of November 28th, 2022, free Heroku Dynos, free Heroku Postgres, and free Heroku Data for Redis® plans are no longer available. See our FAQ for more info. Eligible students can apply for platform credits through our new Heroku for GitHub Students program.

Heroku accepts standard credit cards. To learn how Heroku calculates billing, please see Usage & Billing.

Pending invoice

An invoice with the status of Pending is one that has not yet been charged. Usually this will be for the most recent completed billing cycle, i.e. the previous month. This invoice will be charged automatically within a few days without any action required on your part (so make sure your billing information is up-to-date).

Once the payment is placed, the invoice will be updated to either a Paid or Declined status.

Automatic payment

Every account with invoices of one dollar or more are placed into our automatic payment system. You will receive an e-mail with your invoice summary 24 to 48 hours in advance, notifying you that we will be charging cards.

You do not have to worry about remembering to pay your bill unless the payment is declined three times or more.

Declined payment

Sometimes attempted payments are declined. If this happens, you will receive an e-mail notifying you that we will be re-attempting to charge your card. You may use this time to update your billing information from your account page if needed.

Our credit card processing service does not specify the reason for declined charges, so if the payment continues to fail we recommend contacting your credit card provider for further information. You may also want to wait 24 hours and try paying your balance again, in case the issue was temporary.

Removing a credit card

If you need to remove your credit card from your account for any reason, you can do so from the Billing tab of your account settings in the Heroku Dashboard.

If your account includes provisioned resources that require a credit card (e.g., Basic dynos or above, add-ons), you must remove these resources before your credit card can be removed. Additionally, you must first finalize all outstanding Heroku invoices. If you have an outstanding invoice, you will receive an email with information on how to complete the payment process. After all invoices are resolved, you can continue with the credit card removal process.

A credit card is required for account verification. Only verified accounts can provision and use resources.

After you remove your credit card, you cannot add another card or re-verify your account for up to 30 days.

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