Last updated November 28, 2022

Heroku needs to be able to reliably identify and contact our users in the event of an issue. We have found that having a credit card on file provides the most reliable way of obtaining verified contact information. Account verification also helps us prevent abuse.

When is Verification Required?

You must verify your account if you, or collaborators of your app, want to:

• Create apps
• Use dynos
• Add any add-on to the app
• Add a custom domain to the app
• Receive the transfer of an app

How to Verify a Heroku Account

To verify a Heroku account:

1. Go to Account Settings in the Heroku Dashboard.
2. Click the Billing tab.
3. Click Add Credit Card.

Alternatively, when attempting to perform an action that requires a credit card, either from the Heroku CLI or through the web interface, you will be prompted to visit the credit card page.

Heroku Team accounts will require you to provide your card information upon the creation of the team. If for some reason your Heroku Team is not a verified account, you can verify it with the following steps.

1. Navigate to your team account in the Heroku Dashboard.
2. Click on the Billing tab.
3. Click Add Credit Card.

Accepted credit cards

Visa, MasterCard, American Express, Discover, and JCB credit cards are accepted. Debit cards are also accepted for Visa, MasterCard, or JCB. We do not accept any other cards.

You can use international credit cards for verification and payment with the exception of India-issued credit cards. See this Knowledge Base article for details.

If you run into any issues trying to add a credit card, please contact your financial institution for help.

Credit Card Charge Verification Hold

Every bank works differently, and some of them require some dollar amount held by the verifier before a card can be confirmed. After a few business days, the hold will be released and your card will be verified if successful.

If you see multiple instances of any verification charge, it may be because the card information was submitted multiple times. The duplicate holds will also be released and returned to your account after a few business days.

No Credit or Debit Card

If you don’t have a credit or debit card that we can accept, you can still be a team member or collaborator on apps owned by a Heroku Enterprise or verified account.

How to Unverify your Heroku Account

To learn how to remove your credit card and unverify your account, please see Credit Card Processing.