Account Verification
Last updated 24 September 2018
Table of Contents
Heroku needs to be able to reliably identify and contact our users in the event of an issue. We have found that having a credit card on file provides the most reliable way of obtaining verified contact information. Account verification also helps us with abuse prevention.
When is verification required?
You must verify your account if you, or collaborators of your app, want to:
- Use more than one dyno in the app.
- Add any add-on to the app, even if the add-on is free. The only exceptions to this are the free plans for the Heroku Postgres and Heroku Connect add-ons, which can be used without verification.
- Add a custom domain to the app.
- Receive the transfer of an app that has paid resources.
- Exceed default one-off dyno limits on the app.
- Have more than 5 apps at a time. Verified accounts may have up to 100 apps.
How to verify your Heroku account
To verify your Heroku account:
- Go to your Account Settings.
- Click the Billing tab.
- Click Add Credit Card.
Alternatively, when you attempt to perform an action that requires a credit card, either from the Heroku CLI or through the web interface, you will be prompted to visit the credit card page.
Heroku Team accounts will require you to provide your card information upon creation of the team. If for some reason your Heroku Team is not a verified account, you can verify it with the following steps.
- Navigate to your team account.
- Click on the Billing tab.
- Click Add Credit Card.
Accepted credit cards
Visa, MasterCard, American Express, Discover and JCB credit cards are accepted. Debit cards are also accepted for Visa, MasterCard or JCB. We do not accept any other cards.
Foreign credit cards may be used for verification and payment. A standard Visa, MasterCard or American Express should work regardless of issuing country.
If you run into any issues trying to add a credit card, please open a support request.
One dollar verification hold
Every bank works differently, and some of them require a one dollar hold by the verifier before a card can be confirmed. After a few business days the hold will be released and your card will be verified if successful.
If you see multiple instances of a $1.00 charge, it may be because the card information was submitted multiple times. The duplicate holds will also be released and returned to your account after a few business days.
No credit or debit card
If you do not have a credit or debit card (or do not have one that we are able to accept), you can still use the parts of Heroku that do not require account verification.
How to unverify your Heroku account
To learn how to remove your credit card and unverify your account, please see Credit Card Processing.