Support Channels

Last Updated: 25 February 2015

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Heroku provides several support channels. We’re here to assist you with your technical, account, or billing related issues.


Check out Heroku Status to find out if the Heroku platform is experiencing any issues. Read more about Heroku Status in the documentation.

Dev Center

Visit Dev Center to find documentation on everything from the Heroku basics to advanced Heroku features, as well as general application development best practices.

Heroku Help

Heroku Help lets you search Dev Center articles and Stack Overflow discussions from a single location, making it easy to find answers to your Heroku-specific questions. If you can’t find an answer to your question, you can open a support ticket directly with our support staff by clicking the “Contact Heroku Support” button. We will respond to your ticket within a few business days.

We provide basic support free-of-charge to all our users, even those who are not paying customers. We describe in detail what this means in our support policy.

Premium support

Heroku offers a premium support option that provides you with 24x7 direct access to our team of support engineers. Get more information and contact our sales team at the Premium Support website.


The Heroku Partner Directory lists experienced partners who can help you build and manage your cloud apps.