Getting Support as an Add-on Partner
Last updated February 06, 2024
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There are several teams at Heroku and Salesforce that help support add-on partners. You can get the quickest response by contacting the right team.
Ecosystem Program Team
The Ecosystem Program Team can help with business (non-engineering) questions.
To get in contact with them, open a support ticket. Please include your add-on and company name to help us identify you.
Ecosystem Engineering Team
The Ecosystem Engineering Team can help with technical concerns, such as:
- Issues or questions about your integration
- Strategic technical advice about your integration
- Customer inquiries/issues of a technical nature not already in our support system
The quickest and most reliable way to contact this team is to open a support ticket. Opening a support ticket from this page will automatically put it into the Ecosystem support queue.
Salesforce Vendor Team
The Salesforce Vendor team can help with supplier questions, such as supplier onboarding or bank changes.
To get in contact with them, open a case in Supplierforce, or email vendorrecords@salesforce.com.
Salesforce Accounts Payable Team
The Salesforce Accounts Payable team can help with questions about payments.
To get in contact with them, email accountspayable@salesforce.com.