Account Management
Last updated February 17, 2023
Table of Contents
As of November 4th, 2022, Heroku deletes inactive accounts.
Account management takes place in the Heroku Dashboard. Log on using your Heroku account to manage your applications and account.
Changing Your Email Address
You can change your email address on your account page.
After submitting an email address change, you will need to verify the change by clicking a link sent via email to the new address. When clicking this link, you will need to be logged into Heroku. If you are not already logged in, you will need to log in using your old email address (as your email address change has not yet been completed).
Application Limit
Unverified accounts can create a maximum of 5 apps. Verify your account to raise this limit to 100. No more than 100 applications can be created on a single account.
Account Deletion
You can close your account by visiting your account page. At the bottom of the page, there’s a link to close your account.
If you have an unpaid balance, you must pay it before you can close the account. Older invoices can be taken care of from the pay balance page, while newer ones may have a future date on which they are scheduled to be charged.
Delete all apps on your account to make sure that no additional balance accrues while you wait for final payment processing.
Alternatively, use the Remove Credit Card feature on your billing page to expedite payment for any remaining balance, so that you may then close the account. However, Remove Credit Card is not available for Heroku Team accounts, as Teams must have a credit card on file at all times.
If you’re the only admin of an Enterprise Team, you must delete the team or designate another person as an admin before you can delete your account.
If you want to close your personal account but still want access to Enterprise Teams you belong to, ask a team admin set you up as a federated user.
Auto-deletion of Inactive Accounts
Heroku automatically deletes inactive accounts. An account is inactive if its owner hasn’t logged into the dashboard, CLI, or API within the last 365 days, and no paid resources were used with Heroku within the last six months. To keep your account active, you must log into your account.