Managing Company Users as an Add-on Partner
Last updated October 22, 2024
As an add-on partner, you may add company users to your add-on through the Heroku Partner Portal under the Company tab in the Company Users list.
Company User Permissions
Users with Company User access have the following permissions to all add-ons for your company:
- Update add-on Manifests, including your API URLs, password, and other configuration.
- Access to view and respond to tickets within the Heroku Support tool.
- View and reset OAuth Secrets if your addon uses the Unified API.
- Access alter and update all marketing and billing information in the Partner Portal (this site).
- Ability to install all public and hidden plans at list price.
- Ability to add and remove other company users
Company users also get notified via email when a new support ticket escalates to an add-on support queue, or when a ticket changes.
How to Add Company Users
- Have the user create a Heroku Account that they will use for your company.
- While logged into that Heroku Account, have the user visit https://addons.heroku.com/provider/home.
- Next, have the user click the
Join the Provider Programbutton. - You can now add the user through the
Companytab of the Partner Portal. Unless the previous step is complete, you get anemail doesn't have a Heroku account associated with iterror when you attempt to add them. If you continue to encounter issues when adding a new company user, please contact us by opening a support ticket.
Access to and use of the Partner Portal is governed by the salesforce.com License and Distribution Agreement for the Heroku Elements Marketplace, and if you are domiciled in Italy, the Additional Terms for Heroku Elements Marketplace Providers.
How to Revoke Company User Access
You may revoke company user access through the Heroku Partner Portal. Beware that revoking access to your add-on from a company user doesn’t de-provision any add-on instances of hidden or test plans that this user previously installed.