Last updated January 25, 2021

All Premium, Private and Shield tier plans come with the High Availability (HA) feature, which involves a database cluster and management system designed to increase database availability in the face of hardware or software failure that would otherwise lead to longer downtime. When a primary database with this feature fails, it is automatically replaced with another replica database called a standby.

The database instance that exhibited failure is consequently destroyed and the standby is reconstructed.

When this happens, it is possible for a small, but bounded, amount of recently committed data to be lost.

The values of your DATABASE_URL and HEROKU_POSTGRES_*_URL config vars may change when a failover event happens (the names do not change). If you are connecting to this database from outside of Heroku, make sure you are setting your credentials correctly.

Failover conditions

In order to prevent problems commonly seen with hair-trigger failover systems, we run a suite of checks to ensure that failover is the appropriate response. These checks are run every few seconds and consist of establishing connections to the underlying host using the SSH protocol. However, when only the PostgreSQL process becomes unavailable for any reason, a failover is unnecessary and the process is simply booted back into availability instead, ensuring an even shorter downtime period whenever possible.

After our systems initially detect a problem, we confirm that the database is truly unavailable by running several checks for two minutes across multiple network locations. This prevents transient problems from triggering a failover.

Like followers, standbys are kept up to date asynchronously. This means that it is possible for data to be committed on the primary database but not yet on the standby. In order to minimize data loss we take two very important steps:

1. We do not attempt the failover if the standby is more than 10 segments behind. This means the maximum possible loss is 160MB or 10 minutes, whichever is less.
2. If any of the 10 segments were successfully archived through continuous protection, but not applied during the two minute confirmation period, we make sure they are applied before bringing the standby out of read-only mode.

Typically there is little loss to committed data.

After failover

After a successful failover, there are a few things to keep in mind:

• The URL for the database will have changed, and your app will automatically restart with the new credentials.
• The new database’s cache will be cold, so your application’s performance may be degraded for a short period of time. This will fix itself through normal usage.
• A new standby is automatically created, and HA procedures cannot be performed until it becomes available and meets our failover conditions.
• Any Postgres sequences being used, such as those for integer primary keys, may see a gap after a failover event due to the way sequences are replicated in Postgres itself.

If there are standard followers of your primary database, they will be destroyed and recreated when the failover event happens.

HA Status

You can check the status of HA for your database by running heroku pg:info. In normal situations it will show HA Status: Available. After unfollowing or after a failover event, it will show HA Status: Temporarily Unavailable while the standby is being rebuilt. It can also show ‘Temporarily Unavailable’ when the standby is more than 10 segments behind, as failover will not be attempted at that time.