Helpjuice
Last updated July 27, 2023
This article is a work in progress, or documents a feature that is not yet released to all users. This article is unlisted. Only those with the link can access it.
The Helpjuice add-on is currently in beta.
Table of Contents
Helpjuice is a Knowledge Base System that allows companies to provide articles (like FAQs) to their clients. The Helpjuice add-on is a shortcut to create your own customized Knowledge Base for your clients.
By using the add-on, you will be creating your very own Helpjuice account in https://helpjuice.com linked to your Heroku application. Then, you will be able to easily easily access Helpjuice’s Dashboard from Heroku and manage your knowledge base content.
Provisioning the add-on
Helpjuice can be attached to a Heroku application via the CLI:
A list of all plans available can be found here.
$ heroku addons:create helpjuice
-----> Adding helpjuice to sharp-mountain-4005... done, v18 (free)
Once Helpjuice has been added a HELPJUICE_URL setting will be available in the app configuration and will contain the address of your Helpjuice Knowledge Base. This can be confirmed using the heroku config:get command.
$ heroku config:get HELPJUICE_URL
https://app12345.helpjuice.com
After installing Helpjuice you can use that variable to easily link your application to your knowledge base URL.
In Rails, it would look like this:
<%= link_to 'Help', ENV['HELPJUICE_URL'] %>
Dashboard
For more information on the features available within the Helpjuice dashboard please see our features page.
The Helpjuice dashboard allows you to manage your Knowledge Base content. You can create, edit and remove questions (articles) and categorize them to keep them organized. You can also add more users to contribute to your knowledge base.
To learn more about our Dashboard and how to manage content, access it after installing the add-on and watch our video guide that pops up.
The dashboard can be accessed via the CLI:
$ heroku addons:open helpjuice
Opening helpjuice for sharp-mountain-4005
or by visiting the Heroku Dashboard and selecting the application in question. Select Helpjuice from the Add-ons menu.
For more information, check out our own knowledge base.
Customizing your Knowledge Base
From our Dashboard, you can easily customize how your content will look like when your customers access it. You just need to access the Customize menu. You will see three tabs.
The last tab allows you to switch between themes and the second one allows you to easily tweak a theme and define your own colors and fonts.
The first tab is to be used by developers. It gives full control of the knowledge base HTML and CSS. You can also ask for expert customization and our team will take care of it for you.
Troubleshooting
If you need any assistance or have any doubts about Helpjuice, please go to our home page and use chat available at the bottom-right corner.
Removing the add-on
Helpjuice can be removed via the CLI.
This will deactivate your account, which will become inaccessible!
$ heroku addons:destroy helpjuice
-----> Removing helpjuice from sharp-mountain-4005... done, v20 (free)
Support
Helpjuice support and runtime issues should be submitted via one of the Heroku Support channels. Any non-support related issues or product feedback is welcome via our internal chat, shown at the bottom-right corner of your Dashboard.