Support

We provide basic support free-of-charge to all our users, even those who are not paying customers. We describe in detail what this means in our support policy.

If you are not a paying customer, we do ask that you make sure that you’ve exhausted the freely available resources and community channels before you contact support.

Articles

• Paid Support
• Support Channels

Frequently Asked Questions

Can I join your beta program?

Heroku runs both a private beta and public beta program.

Private Beta: New add-ons and features from Heroku first are released into a private beta. This is a small set of users who commit to providing feedback in the form of direct comments, surveys, and user testing. If you would like to participate in this beta, and are willing to commit to providing helpful feedback and testing new features as they are released, send an email to beta@heroku.com. Include an explanation of why you would make a good beta tester, and what features you are interested in.

Public Beta: After going through the private beta process, we release add-ons and features into public beta. Public beta is available to all Heroku users automatically. To use a public beta feature, simply add it to your app the way you would a full released add-on or feature.

Do you have an affiliate program?

We do not have an affiliate program at this time. However, if you are interested in working closely with Heroku we do offer a development partner program that offers many benefits.

Do you offer support?

Yes. We offer ticket-based support for all Heroku users through our ticket system. Please view our full Support Policy for more information.