This add-on is operated by Elm Insights
A Heroku Experts community discussing & helping with the latest Heroku trends.
Last updated 10 November 2020
The Platform Experts add-on is currently in beta.
Table of Contents
Platform Experts is a dashboard tool and Slack community of Heroku experts, application developers, and Heroku customers. It is created and run by the original Heroku Support team founders and is a place to find quick help and keep up with the latest in platform changes and best practices.
Some examples of issues the Platform Experts Slack community can help with:
- Scaling your app on Heroku
- Growing your database to accommodate customer needs
- Choosing the best add-on for your next feature release
- Understanding database connection limits
- Troubleshooting request timeouts
- Anything else Heroku-related
Once provisioned the Platform Experts add-on will provide an automated, mini assessment of your app and identifies any common misconfigurations or considerations.
Provisioning Platform Experts
The best way to get started is to add our add-on to your application. This can be done on the command line, or via the Heroku Elements Marketplace.
Here is an example using the command line:
heroku addons:create platform-experts --app your_app_name
Adding the Platform Experts add-on to your app immediately grants you access to the Slack community. We generate a random display name for your app’s Slack account, which you can optionally change. See the next step for details.
Setup & Configuration
Once you’ve provisioned the add-on, you will need to open the Platform Experts Dashboard to sign in to the Slack Workspace. You can do this in two ways. First, via the command line:
heroku addons:open platform-experts --app your_app_name
You can also access your app’s resource list in the Heroku Dashboard.
Once at our Dashboard, you will see several things. At the top is an automated, mini app assessment. This looks at your app and checks for a few common misconfigurations, and notes adjustments if anything is found. This is meant to be a quick guide, while further questions and details can be discussed in the community.
Under the Slack Settings section, there is a simple form that allows you to change your display name in Slack. We generate a random display name for your account. Feel free to change it if you would like.
Our Dashboard also contains a link to sign in to our Slack Workspace. Clicking this link will take you directly into the Slack Community.
I’ve Joined Slack - Now What?
Platform Experts is a community for you! Perhaps you need a very technical Heroku question answered. Or maybe you’re thinking long term about your app’s architecture. Whatever the question or issue, we’re here to help. Here are some common questions we’ve seen:
How do I get around the Heroku Postgres connection limits?
How do I choose the best dyno size for my app?
Which add-on is best for my needs?
Is it possible to do X on Heroku?
No matter your question or experience level with Heroku, ask away! We’re a friendly, helpful community who loves Heroku.
For break-fix support, platform, and application outages, you will need to contact Heroku Support. Heroku Support is for emergency issues - Platform Experts can help with everything else.
Removing Platform Experts
If you need to remove the Platform Experts add-on, you can do so using one of two methods.
Via the command line:
heroku addons:remove platform-experts --app your_app_name
Or, via the resources list in the Heroku Dashboard for your app:
You will immediately lose access to the Slack community if you remove the Platform Experts add-on.
For support with the Platform Experts add-on, please reach out via one of the Heroku support channels. If you have questions or issues with the Slack community, please contact us via email at firstname.lastname@example.org.